How to make an appointment

There are a number of ways to contact us to make an appointment. 

  • You can complete an eConsult online. You will be contacted within 48 hours and will be offered either advice, prescription or arranged to be seen/spoken to by a member of our team.
  • You can download the NHS app to request an appointment.
  • You can telephone your preferred practice to ask for an appointment. 
  • You can book online for a cervical smear appointments. To do this you will need to sign up with Patient Access (ask your reception team for details. You will need to supply photo ID), or download the NHS app from your usual app store. 

All appointments will take place via telephone in the first instanace. If you need a follow up face to face appointment, this will be arranged with you after your telephone call. 

Help without an appointment

You may be able to get what you need without booking an appointment. 

  • If you need a repeat prescription, you can ask you pharmacy to order this for you. You can also request via Patient Access (ask your reception team for details. You will need to supply photo ID), or download the NHS app from your usual app store. You can also request via eConsult. 
  • You can self-refer yourself to a number of services in Southwark including ante-natal (when you are having a baby), physiotherapy, foot health, talking therapies and sexual health services. Please see our self-referrals page.


Talk to your doctors online

eConsult is a set of online tools for you to check which service is right for your symptoms, get immediate self-help advice, find out what other services can help you or send an online consultation to your GP practice. It may help manage certain conditions, without the need to attend the surgery in person.

Get the app

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. You can also access NHS App services from the browser on your desktop or laptop computer. To find out more go to

Access Online

Patient Access connects you to local health services when you need them most. Book GP appointments, order repeat prescriptions and discover local health services for you or your family via your mobile or home computer.