Complaints can be made verbally, in writing, or by filling out our complaints form. All complaints are treated with confidence. Making or raising a complaint will not impact your treatment apart from the very rare occasions whereby the relationship between you and Nexus has broken down, registration with Nexus may need to be reviewed.
If you are unhappy with the service you have received, it is best to tell a member of staff as soon as possible so that we can attempt to resolve the issue as quickly as possible. It is helpful to provide full details of the issue at the time of raising your concern or complaint.
You have 12 months from the date of the occurrence, or from the time that you became aware of an issue to raise your concern/complaint. You will receive an acknowledgement within five working days. This acknowledgement will contain further information on next steps, and timescales for reply.
