We recommend you register for online access. This means you can use apps such as the NHS App or Patient Access. You can book appointments, request repeat prescriptions and you can view your medical record.
You will only be able to view your record from the date you register for online access. This includes viewing your consultations, documents and results. If you require historic medical information, you will need to apply for a copy of your records and you can do this here.
Please attend reception with photo ID. You will need to fill in a form. This will then be processed by our Registrations Team and we aim to give you your login details within 2 weeks. If you do not have photo ID, please attend reception with as much ID as you have and we will try to verify your identity by another route.
We offer 'proxy' access for parents/guardians of children under the age of 11; this is for booking appointments and requesting medication only, not for viewing the medical record. You will need to attend reception with ID and proof of parental responsibility. Proxy access is turned off automatically at age 11. For children age 11-15, proxy access can be provided to parents/guardians on an annual basis and the child also needs to attend as well to sign the form. Proxy access is not available for patients age 16 and over, except for specific circumstances e.g. learning disability or a housebound patient; these requests are reviewed by a clinician first.
Our first concern is to protect your data and we will only give out login details if we can verify your identity. If you are unable to protect your login details from someone else and worry that someone else may be able to access your record against your will, then please do not apply for online access or please contact us and we can remove your access.
If you have already registered for online access but are having problems, please submit an eConsult and select administrative query and this will be passed to our Registrations team to contact you to try to resolve this.
Correcting Your Record
We always strive to ensure accurate medical records are kept. If when you read your record you notice a significant error please submit an eConsult and we will review this.
Medical records will contain a lot of technical information and often abbreviations. You may wish to consult the NHS Website or patient.info to understand any terms better.
You will only be able to see details from the date you register going forward. Any diagnosis made before that time will not be visible online.