NHS App

Using the NHS App means you can request appointments, request repeat prescriptions, look at test results and you can view your medical record online.

You will only be able to view your record from the date you register for online access. This includes viewing your consultations, documents and results. If you require historic medical information (e.g. for a legal or insurance claim), you will need to apply for a copy of your records and you can do this here.

Please ensure you turn notifications on so we can communicate with you via the NHS App. Click here for instructions.

The NHS App is the quickest way to request repeat prescriptions.

How to request:

1. Go to the homepage or to Services.
2. Select Request repeat prescriptions.
3. Check your nominated pharmacy
4. Select the prescriptions you need and click ‘continue’.
5. *Do not write any messages in the box as these are not visible to us. If you want us to make changes to your medicines, then please request using this link instead.*
6. Click ‘request prescription’

For video instructions please click here. 

Check your request

1. Go to the homepage or to Your health.
2. Select View and manage prescriptions.
3. Click ‘Requested medicines’
4. You should be able to see if your requests have been approved, are pending or have been rejected.

Has your request been rejected?

If the app says your request has been rejected, please first check if it has still been sent. Often there are duplicate requests, and we will reject the duplicate.

1. Go to the homepage or to Your health.
2. Select View and manage prescriptions.
3. Click ‘Your approved prescriptions’
4. This will show which prescriptions have been given recently.

We always aim to inform you if we have rejected a request. Very occasionally, if we are unable to contact a patient or there has been no response to numerous invitations for medication reviews (e.g. blood tests to safely monitor medication), we may need to reject medication requests, or reduce the quantity. Please always ensure that we have your correct contact details.

For further instructions please click here.

Download: Click here to download the NHS App

NHS app: Click here for information on downloading the NHS app and instructions on how to use it

If you are unable to verify your identity via the App or need a linkage code, please come to reception with a copy of your photo ID. This is so that we can confirm your identity so your health information remains secure. A clinician may need to review your record first meaning it may take a couple of weeks before this is completed.

If you do not have photo ID, please attend reception and we will try to verify your identity through other means.

We offer online access for parents/guardians of children under the age of 11. This is for viewing appointments and requesting medication only, not for viewing the medical record. Your access will be turned off automatically once the child is 11 years old. To gain access to a child’s information, you will need to attend reception with your ID and proof of parental responsibility (e.g birth certificate).

If you only wish to be able to book appointments for your child, please simply fill in an online appointment request form, which you can do on behalf of your child.

If you are applying for access to a patient record who is aged 16 or over, you must attend reception with them. If the patient is able to give consent, both the patient and the person requesting access will need to provide photo ID and fill in a form. If the patient is unable to attend reception (e.g. housebound) or unable to consent (e.g. severe learning disability) then only ID from the person requesting access is required, not the patient.

Protecting your data is important to us. We will only give out login details if we can verify your identity. This is why we require to see photographic ID; if you do not have this we will try to verify your identity another way, please bring any documentation that you have.

If you are unable to protect your login details from someone else and worry that someone else may be able to access your record against your will, then please do not apply for online access or please contact us and we can remove your access. 

If you have already registered for online access but are having problems, please submit an online request and select administrative query and this will be passed to our Registrations team to contact you to try to resolve this.

We always strive to ensure accurate medical records are kept. If when you read your record you notice a significant error please submit an online query and we will review this. 

Medical records will contain a lot of technical information and often abbreviations. You may wish to consult the NHS Website or patient.info to understand any terms better.

You will only be able to see details from the date you register going forward. Any diagnosis made before that time will not be visible online.