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We value your feedback.

Feedback from our patients and service users helps shape our current and future services. You can feedback in a number of ways 

  1. Completing the Friends and Family Test (FFT)
  2. Joining our Patient Participation Group (PPG)
  3. Responding to the National GP patient survey
  4. In person to the team at your registered GP practice. 
  5. Via our contact us page for feedback and complaints

Friends and Family (FFT) satisfaction scores

  • June 2026: 92% of users rated their overall experience as good or very good.

"The staff from the phone call right through to the surgery and the doctor were all helpful and understanding"

National GP patient survey

We are very pleased that our overall score from the 2026 GP Patient Survey has risen to 79%. This means that 79% percent of respondents described their overall experience of our service as Very Good or Fairly Good. 

We want everyone to have a postive experience at Nexus Health Group, and we continue to work with our teams and patients to improve our patient satisfaction.