April 2025: 87% of users rated their overall experience as good or very good.
"The staff from the phone call right through to the surgery and the doctor were all helpful and understanding"
National GP patient survey
We acknowledge the poor satisfaction rates in the 2024 survey. We continue to take steps towards improving the experience of our staff and patients.
We have a central Access Hub that handles all incoming calls to the service which has reduced overall wait times. Our Access Hub match callers with the appropriate clinical member of our multidisciplinary team. Patients can be offered appointments at any Nexus site, and also have the option of evening and weekend appointments at our PCN Hub.
Our staff actively signpost patients to the tool/service that best meets their needs.
We offer face to face; telephone; or online (our online form) appointments.