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INFORMATION FOR PATIENTS AND SERVICE USERS

UPDATE: 21 JUNE 2024

Test results from beginning of June

We have now been advised that all results which were processed have been received by us. Therefore, if you are waiting for a result that we have not received, this has unfortunately not been processed. We are waiting for a list of all patients affected. If you are waiting for a test result, please complete a new appointment form or contact reception - please update us on your symptoms and we will advise you on when we can do your test (see below update 19 June).

Media reports of data leak

If you have any questions regarding media reports of implications of the cyber attack, please refer to these FAQs - (https://digital.nhs.uk/news/synnovis-cyber-incident/synnovis-cyber-incident---public-questions-and-answers).

 

UPDATE: 19 JUNE

NHS CYBER ATTACK - INFORMATION FOR PATIENTS AND SERVICE USERS

It is still not possible to carry out non-urgent or routine blood tests, swabs, urine or stool samples.

Tests are being prioritised in order of clinical urgency. Your clinician will tell you what priority your test is.

Urgent tests

We are able to do urgent tests. Your clinician will give you a form and you will need to bring this to St Thomas’ or King’s College Hospital, no appointment is needed. We cannot do these at the GP surgery. Urine, stool, and swab samples can be provided back to reception. The form has to have ‘urgent’ typed on it.

The NHS has defined ‘Urgent’ as requiring an investigation that is essential to inform short-term treatment which cannot be determined or safely administered without the investigation(s) eg 3-4 days. It is important to note that most requests for tests will not meet the above criteria.

If you have been told in the last couple of weeks that you need an urgent test and are still waiting for this, please contact us again to update us on your symptoms and we will reassess if you still need an urgent test. Use this form to submit your information online

Important tests

These are not available yet. Please check this page next week for updates.

Routine tests

These are not available yet. Please check this page in a few weeks for updates.

Your clinician will advise you at your appointment what priority your test is. It is not possible to change this priority level. The hospital will discard samples that do not meet the above criteria. If your symptoms change, please fill in this form. This is a major incident which is outside of our control and we are following NHS guidance.

Unfortunately we do not have a timeline for non-urgent tests to restart, but please keep checking this page for updates. Thank you for your patience.

 

UPDATE 14 JUNE:

NHS CYBER ATTACK - INFORMATION FOR PATIENTS AND SERVICE USERS

It is still not possible to carry out non-urgent or routine blood tests, swaps, urine or stool samples. As of today 14 June, it is possible to carry out urgent and critical  tests and the NHS has defined this as requiring an investigation that is essential to inform short-term treatment which cannot be determined or safely administered without the investigation(s) eg 3-4 days.

It is important to note that most requests for tests will not meet the above criteria.

When there is a need for an urgent test, a clinician will arrange for the test to be carried out and you will be given instructions with what to do with the request form. This will include ensuring that the test form is marked as URGENT.

If the clinician advises you that you need an urgent test, you will need to take your form to the hospital and the test will be carried out as a walk in patient – it is not possible to book a test appointment or do this at the GP surgery.

If you have been told in the last couple of weeks that you need an urgent test and are still waiting for this, please contact us again to update us on your symptoms and we will reassess if you still need an urgent test. Use this form to submit your information online

Unfortunately we do not have a timeline for non-urgent tests to restart, but please keep checking this page for updates. We will also update phone lines and posters in reception.

End of update.

 

UPDATE 5 JUNE:

  • On Monday 3 June Synnovis, a provider of lab services, was the victim of a ransomware cyber attack.
  • This is having a significant impact on the delivery of services at Guy’s and St Thomas’, King’s College Hospital NHS Foundation Trusts and primary care services in south east London and we apologise for the inconvenience this is causing to patients and their families.
  • Emergency care continues to be available, so patients should access services in the normal way by dialling 999 in an emergency and otherwise using 111, and patients should continue to attend appointments unless they are told otherwise.
  • We will continue to provide updates for local patients and the public about the impact on services and how they can continue to get the care they need. The attack is impacting testing; blood tests are on example of tests which are severely impacted. If you have an appointment for one or more of these, it may be cancelled or rearranged.

NHS partners and Synnovis are working urgently to fully understand the impact of the incident with the support of the government’s National Cyber Security Centre and our Cyber Operations team. The local NHS have set up a webpage where the latest updates will be posted. You can view this here.

Background

  • Some activity has already been cancelled or redirected to other providers as urgent work is prioritised.
  • Emergency care continues to be available, including using 111 online as the first port of call for health needs, and only using 999 if it is a serious or life-threatening emergency. For more information on when to call 999 and when to go to A&E, you can visit the NHS UK website. Patients should continue to attend appointments unless told otherwise.
  • Synnovis is a partnership between SYNLAB UK & Ireland, Guy’s and St Thomas’ NHS Foundation Trust, and King’s College Hospital NHS Foundation Trust. Synnovis provides services to the NHS, clinical users and other service users. For more information visit https://www.synnovis.co.uk/
  • NHS providers have tried and tested business continuity plans for instances like this, which includes offering mutual aid.