You can request a routine or regular appointment by filling in our online form on our website or the NHS app, or calling our patient Access Hub on 020 3302 3007
One of our senior clinicians will review your request and we will respond to your request within 2 working days.
We may offer you advice, an appointment with one of the clinical team, or signposting to a more suitable team or service.
When you complete the online form, please give as much information as you can and please mention if you have multiple issues to address or require an interpreter.
This is to ensure you are booked into the most appropriate appointment type.
If you require an urgent appointment, you will need to complete our online request form. One of our senior clinicians will review your request and we will respond to you on the same day.
You may be offered:
A face to face or telephone appointment.
Advice via text, or a telephone call.
When you complete the online form, please give as much information as you can and please mention if you have multiple issues to address or require an interpreter.
This is to ensure you are booked into the most appropriate appointment type.
This is for urgent requests only.If your request is not urgent, and can wait for a routine appointment, please click here.
If you do not wish to use our online form, you can telephone our patient access hub on 020 3302 3007 who will complete the form for you.
Information about appointments at Nexus Health Group
Requesting an appointment
Appointment requests need to be made by filling in our urgent or routine online form (information above). Our clinical team will review your information and offer you an appointment or information. You may be sent a text message with a link so you can choose a date, time, and location that works best for you. If you are offered an appointment, it may be in person (face to face) or it may take place on the telephone. You can choose to have an appointment at any Nexus Health Group GP surgery.
You will find our form on the website or the NHS app.
If you are unable, or do not wish to complete the form online:
You can telephone our Patient Access Hub on 0203 302 3007 who will complete the online form for you.
You can visit your GP Practice and the reception team can complete the form for you.
Weekend and evening appointments are available through our local enhanced access service. Click here for information.
Chaperones
We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed, and that the safety of everyone is a high priority. You are entitled to have a formal chaperone join you for any consultation, examination or procedure. This will be a trained member of our staff. Please let us know when you request an appointment if you would like a chaperone to join you for your appointment. You are also welcome to have a family member or friend accompany you for your appointment if you wish however this is not a formal chaperone. Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
Help without an appointment
The NHS website has lots of information on medicines, symptoms and accessing care. You may find the answer to your query without needing to visit your GP practice.
You may be able to get what you need without booking an appointment.
If you need a repeat prescription, you can ask you pharmacy to order this for you. You can also request via the NHS app
You can self-refer yourself to a number of services in Southwark including ante-natal (when you are having a baby), physiotherapy, foot health, talking therapies and sexual health services. Please see ourself-referrals page.
What to expect at your appointment
If you are offered an appointment, you will be matched with the most appropriate person from our clinical team. You may be offered:
A face to face appoinment at one of our eight GP practices.
A telephone consultation
Advice on using the NHS app if you need a repeat prescription or other service that can be done without an appointment.
Our appointments last for 10 minutes. This means there is usually not enough time to discuss more than one issue. To be fair to everyone who is waiting to be seen, you may be asked to book another appointment if you run out of time, or if you have multiple issues to discuss. If you think you may need a longer appointment, please include this in your appointment request.
As well as offering appointments, our team can advise on local NHS and community services and self-care options that you can access without needing to see your GP first.
Our team will make sure you see or speak to the right person if you need an appointment.
Our team might give you details about other services that might help you with your symptoms like the local pharmacist, dentists or appointments at our local Extended Primary Care Service.
They are also aware of services that you can self-refer to without having to see someone at the practice, such as antenatal care, physio or podiatry. You can find self-referral information on the Nexus website.
You might be asking about other types of support and the receptionist can give you details about local community services for example organisations that have activities and support for the older person or families.
The team who answers the telephone are not able to make medical assessments. They are bound to respect your confidentiality in exactly the same way that GPs or other members of our clinical team are. You do not have to say what your symptoms are if you don’t want to, but if you do it might get you the help and information that you need more easily and quickly. After hearing what services are available to you, you may prefer to still see one of the team. This information is provided for you to make a choice.
Accountable / Named GP
All patients will be assigned a named GP when they register with us. We know that some patients will want their named GP to be a particular doctor. In these cases, we will make reasonable effort to accomodate this request. Where this is not possible, an explanation will be offered to the patient.
Nexus Health Group patients can be seen at any Nexus GP practice, and appointments will be with the most appropriate clinican from our multidisplinary team.
Get the app
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. You can also access NHS App services from the browser on your desktop or laptop computer. To find out more go to nhs.uk/app.
