Accessibility Statement

Accessibility Statement

This website is run by WebWorks. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts

  • Zoom in up to 200% without the text spilling off the screen

  • Navigate the website using just a keyboard

  • Navigate the website using speech recognition software

  • Listen to the website using a screen reader, including the latest versions of JAWS, NVDA, and VoiceOver

  • Read most of the website on devices without a screen, like a braille computer

We’ve also made the website text as simple as possible to understand. The structure was created to simulate a real practice, which seeks improved usability for the patients.

AbilityNet has advice on making your device easier to use if you have a disability.

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Privacy Policy

Privacy Policy

Using our website

We are committed to protecting your privacy. You can access our website without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this statement of privacy explains data collection and use in those situations.

In general, you can visit our web site without telling us who you are and without revealing any information about yourself. However there may be occasions when you choose to give us personal information, for example, when you choose to contact us or request information from us. We will ask you when we need information that personally identifies you or allows us to contact you.

We collect the personal data that you may volunteer while using our services. We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations. We do not collect or use personal data for any purpose other than that indicated below:

  • To send you confirmation of requests that you have made to us

  • To send you information when you request it

We intend to protect the quality and integrity of your personally identifiable information and we have implemented appropriate technical and organisational measures to do so. We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should be aware that we don’t have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites.

How we use your medical records

Nexus Health Group handles medical records in-line with laws on data protection and confidentiality. We comply with our obligations under the General Data Protection Regulation (GDPR).

Your medical record is used to provide you with safe care and treatment. We share medical records with those who are involved in providing you with care and treatment. For example, your GP will share information when they refer you to a specialist in a hospital. Or your GP will send details about your prescription to your chosen pharmacy.  Other organisations involved in your care may include:

  •  GPs
  • NHS Commissioning Support Units
  • Independent Contractors such as dentists, opticians, pharmacists
  • Private Sector Providers
  • Voluntary Sector Providers
  • Ambulance Trusts
  • Clinical Commissioning Groups
  • Local Authorities
  • Education Services
  • Fire and Rescue Services
  • Police & Judicial Services
  • Voluntary Sector Providers
  • Healthcare staff working in A&E and out of hours care will also have access to your information. For example, it is important that staff who are treating you in an emergency know if you have any allergic reactions. This will involve the use of your Summary Care Record. For more information see: or alternatively speak to your GP or reception. 

In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill. We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.

In addition to the above, we will also use your information so that this practice can check and review the quality of the care we provide. This helps us to improve our services to you.

  • You have the right to object to information being shared for your own care. Please speak to the practice if you wish to object. You also have the right to have any mistakes or errors corrected.
  • You have the right to be given a copy of your medical record.
  • You have the right to object to your medical records being shared with those who provide you with care.
  • You have the right to object to your information being used for medical research and to plan health services.
  • You have the right to hve any mistakes corrected and to complain to the Information Commissioner’s Office. Please see the practice privacy notice or speak to a member of staff for more information about your rights.

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Cookie Policy

Cookie Policy

What are cookies?

Cookies are files saved on your phone, tablet or computer when you visit a website.

They store information about how you use the website, such as the pages you visit.

Cookies are not viruses or computer programs. They are very small so do not take up much space.

How we use cookies

We use cookies to:

  • make our website work, for example by keeping it secure

  • remember which pop-ups you've seen

  • measure how you use our website, such as which links you click on (analytics cookies)

  • help show you relevant health campaigns on social media

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Healthcare Services

Nexus Health Group can help you with a wide range of support, advice and services. Take a look at the options below to see how we can help you.

  • Treatment Room

    We can give you advice for a whole range of specific conditions.

    Read more

  • Wellbeing Centre

    A great selection of wellbeing resources and information.

    Read more

  • Health Reviews & Assessments

    We can help you monitor your condition with a range of reviews and assessments.

    Read more

  • Reception

    From test results and referrals to updating your information, we are here to help.

    Read more

Read more: Services

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