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Policies
Useful information for patients and service users.
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Dental problems and dentist appointments
Patients sometimes attend the GP practice or request GP appointments because they have a dental problem (which may include toothache, dental abscess, gum problems or problems following dental procedures).
GPs are not trained in diagnosing or treating dental conditions and are not indemnified to do so.
GPs cannot provide antibiotics for dental issues as it is important to have a full assessment by a dentist. Antibiotics alone may not treat the issue and other dental treatment may be required. Inappropriate use of antibiotics can also potentially mask the dental condition and make it harder for your dentist for diagnose, leading to a delay in definitive management. Dentists can prescribe antibiotics if they decide that is the correct course of treatment following a thorough dental assessment. Any prescription for treatment needs to come from your dentist.
We would advise you to register with a local dentist for regular check-ups, and for routine and emergency care.
If you are not registered with a dentist or have a dental emergency – please call 111 who can book you for emergency dental assessment and care.
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Our multidisciplinary Team (MDT)
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NHS England patient decision tools
NHS England has developed a number of patient decision tools (also called patient decision aids), to support shared decision making by making treatment, care and support options explicit. They provide evidence-based information about the associated benefits/harms and help patients to consider what matters most to them in relation to the possible outcomes, including doing nothing.
See the full list at:
https://www.england.nhs.uk/personalisedcare/shared-decision-making/decision-support-tools/
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HIV Screening
Routine HIV screening for
Nexus Health Group patients
There is an extremely high rate of diagnosed HIV across Lambeth, Southwark and Lewisham – it is the highest in England. Whilst new HIV diagnosis rates are falling across Lambeth, Southwark and Lewisham, over one third of London residents first diagnosed with HIV in the UK were diagnosed late, and there are still people living with HIV who are unaware of their status.
We are working with healthcare organisations in Southwark, and the Elton John Foundation to increase the detection of HIV (Human Immunodeficiency Virus) in our community. If we take a blood test for any reason, we will automatically add on a HIV screen to the sample (if there has been no recent screening).
HIV is now a long term manageable condition and it is best to diagnose it early to avoid it severely affecting your immune system and making you very sick. Early detection is best for both outcomes and treatment.
Why are HIV tests automatic?
- Lambeth and Southwark have the highest levels of HIV in the United Kingdom.
- A quarter of people in the UK with HIV do not know they have the disease.
- There is no reason why people in the UK should die from HIV. One of the most common reasons they do is because they don’t know they have the infection.
- Anyone can have HIV.
What if I do not want the screening?
We strongly encourage all of our patients to include HIV screening as part of their routine blood testing.
If you wish to opt-out of the screening, please speak to your GP.
Where can I get more information on HIV?
NHS: www.nhs.uk/conditions/hiv-and-aids
National Aids Trust: www.nat.org.uk/about-hiv/understanding-hiv
Terrence Higgins Trust https://www.tht.org.uk/
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Patient access switch off
Patient Access app and website.
After 30 April 2024 Nexus Health Group patients will not be able to use the Patient Access app or website to view their GP health information or order repeat prescriptions.
The NHS app offers the same functionality as Patient Access app, and it also incorporates our new online form. Patients who are not yet using the NHS app are encouraged to download it. On the NHS app you can:
- View your health information
- See your test results
- request repeat medication
- request appointments and admin support.
If you do not wish to use the NHS app you will continue to be able to request your test results, request appointments and repeat prescriptions on the telephone or in your GP practice. The team will complete our online form for you, and you will be contacted the same day with a response.
We are sorry for any inconvenience this will cause our patients. If you would like to attend a meeting where we can help you get started on the NHS app, please contact
You can also visit your registered GP practice where the team can assist you.
Read more …Patient access switch off
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