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Translate Our Website

Translate Our Website

We understand that our website's visitors come from diverse backgrounds and may speak a variety of languages. For this reason, we want to ensure that everyone can access our content comfortably and understand the services we offer. Below you will find guides on how to translate websites, including ours, using different web browsers.

Google Chrome

Google Chrome offers a built-in translation feature that can translate a whole webpage into your preferred language. Follow these simple steps to enable this feature:

  1. Open the Google Chrome browser.
  2. Visit the webpage you want to translate.
  3. Right-click on the webpage, then select "Translate to [Language]" from the context menu.

For detailed instructions, visit Google's Support Page: How to Translate Webpages in Google Chrome.


If you are using a Mac and your browser of choice is Safari, it is possible to have webpages translated into your desired language by following these steps:

  1. Open the Safari browser.
  2. Visit the webpage you want to translate.
  3. Click on the "View" menu in the top bar and select "Translation".

For detailed instructions, visit Apple's Support Page: How to Translate Webpages in Safari.

Microsoft Edge

For those using the Microsoft Edge browser, translation can be as easy as a click of a button. Here's how to do it:

  1. Open the Microsoft Edge browser.
  2. Visit the webpage you want to translate.
  3. Click on the "..." (More) button in the top-right corner of the browser window.
  4. Select "Translate to [Language]" from the drop-down menu.

For detailed instructions, visit Microsoft's Support Page: Use Microsoft Translator in Microsoft Edge Browser.

Additional Information

It is important to note that while these tools are extremely helpful, they may not always provide a perfect translation. Some nuances and context might be lost, but overall, they should help you understand the content of our webpage.

Need More Help?

If you need further assistance or have any questions, please feel free to Contact Us.

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Swiftqueue (book your own blood test)


From the 24th August 2023 patients will be able to book blood tests online using swiftqueue. A short video explaining the service is available here.

Swiftqueue allows patients to see live appointment availability and make a booking at a convenient time and location of their choice. This will improve patient flow, minimise wait times and reduce overcrowding. Patients are also able to cancel and reschedule appointments online.

To register follow the link or scan the QRcode at the bottom of your blood test form. For more information about creating an account, booking or cancelling and appointment please view the Swiftqueue patient user guide.


What does Swiftqueue do?

Swiftqueue is an online booking system that allows patients to book their own blood tests at a convenient time and date. Patients can also view, reschedule and cancel their appointments online.

When will Swiftqueue go-live?

We are working closely with our partners and supplier to go-live with Swiftqueue on Monday 24 July.

Why is it changing?

Swiftqueue will enable a more efficient, patient-centred phlebotomy process. It is a reliable and established booking platform that is already successful in a range of NHS hospitals and clinics. We are introducing the online booking system to improve patient experience.

Why is it better than the current system?

The booking system will help phlebotomy hubs manage the patient flow which will result in minimised wait times for patients and reduced overcrowding.

How will this change affect patients?

Patients will be required to book their blood tests online using Swiftqueue. They can do this online, using their mobile device, computer or by using the kiosks located in phlebotomy clinic waiting areas. Patients under 16 can be added to a family member or guardians Swiftqueue account. Once added, an appointment can be made on behalf of the child.

What if a patient isn't confident with digital technology?

You can make an appointment on behalf of someone else by adding them to your Swiftqueue account. Our friendly phlebotomy team are also on hand to support you in making an appointment or you can use a kiosk which is available in the waiting areas at phlebotomy clinics. A limited walk-in service will be maintained for those who are unable to book online.

Will walk in appointments still be available?

A limited walk-in service will be maintained for those who are unable to book online. Walk in patients will be given an appointment time for that day where available or be supported to book an appointment for another day.

Can I cancel or change a Swiftqueue booking?

Yes, Swiftqueue allows patients to view, reschedule or cancel appointments online. View and manage your appointments by logging in to your account online and clicking My Appointments.

What if a blood test is urgent?

Swiftqueue will  hold a number of urgent slots each day for patients who need to be bled urgently. Your GP should mark your blood test form as urgent by writing urgent or same day on the form. If your GP hand writes this, please ensure it is validated with your practice’s stamp or your GP’s signature. When making your appointment online you will be prompted to answer if the test is urgent or routine. Select urgent and complete the rest of the booking process.

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Safe Surgeries

We are proud to be a safe surgery for everyone in our community, and pledge to ensure that everyone in our community receives the quality healthcare they are entitled to.

In partnership with Doctors of the World UK, we will ensure that our practice offers a welcoming space for everyone who seeks to use our services. We will ensure that a lack of identification, proof of address, or immigration status do not prevent patient registration.

As a member of the Safe Surgeries community, we will endeavour to support other Safe Surgeries and the development of the network.

Don’t have documents? Don’t worry, view the Safe Surgeries Documents poster for more information.

For more information on what it means to be a Safe Surgery, please view the Safe Surgeries Welcome poster.

If you wish to register, please speak to a member of staff who can help and support you with the process of registration.

You can learn more at Doctors of the World UK

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Thank you contact

Thank you for your enquiry.

Our team will respond to you within three (3) business days.

Please note that if you have used the form to request the following:

  • Appointments and medical advice.
  • Insurance, medical certificates, fit/sick notes
  • Change of personal details.
  • Repeat medication

You will not get a response from the team. You need to resubmit your request using eConsult.

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Cancer care review clinic

Cancer care review clinics

Being diagnosed with cancer can be a scary and stressful time for you and your loved ones. Personalised cancer care recognises that people with cancer deserve the right care and support to enable them to live well throughout their treatment and beyond.

One way that your GP practice can provide this support is via the Cancer Care review.

If you have received a cancer diagnosis you should be invited to attend this review with your practice nurse at approx. 12 months post diagnosis. You will also receive a phone call shortly after your diagnosis just to check in on you and see if there is anything additional, we can do to support you at this time.

The cancer care review is a chance for you to have a conversation with your practice nurse about your treatment, any issues you may be facing and how we can support you during this time. We understand that you have a lot of appointments during your treatment so this review can be done over the phone if that suits you better.

You may be sent a document called a concerns checklist via a text message prior to the appointment. This is a short self-assessment for you to complete on what issues, both physical, social, and emotional, may be bothering you. During your review we will go through the checklist with you and address any concerns you might have.

If you have not received an invite and think you would benefit from this, please call your practice, and request an appointment for a cancer care review.

For more information on Personalised care and the cancer care review please follow link below:

Personalising your care :: South East London Cancer Alliance (

Support Services

There are many services available to support you and your loved ones when you have received a cancer diagnosis as well as during any treatment you may have and beyond. You may find some of the following services helpful:

Cancer Care Map is a simple, online resource that aims to help you find cancer support services in your local area wherever you are in the UK. 

Homepage | Cancer Care Map

Health and Wellbeing Events (HWBEs) are education and support sessions that provide individuals living with or beyond cancer with information to live as healthily and actively as possible during or after cancer treatment

Cancer Wellbeing London

SELCA aims to deliver high quality cancer services across community, primary, and secondary care in south east London. The website contains a range of information and resources designed to help patients, carers, and families at all stages of cancer screening, diagnosis, and beyond.

Look Good Feel Better is a leading cancer support charity aimed at boosting the physical and emotional wellbeing of people living with cancer.

Currently they provide online workshops covering skincare and make-up; grooming; hair loss, haircare and wig advice and nail care.

A leading cancer support charity - Look Good Feel Better : Look Good Feel Better

Through Bupa, Macmillan are offering up to six counselling sessions, free for people struggling emotionally because of cancer.

Free specialist counselling for people with cancer - Macmillan Cancer Support

Life after Cancer brings people together who have finished cancer treatment to form support groups, with an aim to increase their physical, mental, emotional, and social wellbeing.

Life after Cancer | Free Support Groups | Coaching | United Kingdom (

The 12-week Southwark GP Exercise Referral service has been designed to help inactive people that are struggling with their mental and physical health. The Kickstart and Active boost programmes are both suitable for patients after cancer treatment. Please ask your GP or practice nurse to refer you.

Exercise Referral.pdf (

Walking Groups- The walks are open to all, last no longer than one-hour, shorter distance options are available for beginners and those with long term health conditions. If you have any questions or queries, please email the scheme coordinator:  This email address is being protected from spambots. You need JavaScript enabled to view it.

Everyone Health Walks Southwark | Walking for Health

Active you at GSTT is a physical activity programme adapted for people living with cancer. The programme offers ongoing support, signposting to options including cancer classes at Guy's hospital, gym programmes, walking or physical activity groups, and one to one cancer rehabilitation

Tel - 020 7188 9654 Email This email address is being protected from spambots. You need JavaScript enabled to view it.

The Untire app is based on scientifically proven methods to reduce fatigue and increase energy. The easy-to-use program was developed by psychologists. patients and researchers specialized in psycho-oncology.

Patients will need a code to access the app this can be requested from Macmillan at the link below

Untire - Macmillan Cancer Support

Social prescribing- People living with cancer have varied needs and cancer can affect all aspects of life, from relationships to work or finance. Your GP or practice nurse can refer you to a team called social prescribers who can then provide you with practical advice and help you to access non-clinical local services to help support you with some of these needs.

To access social prescribing please ask your GP or practice nurse to make a referral.

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